Carolina Wine Merchants

Shipping & Delivery Policies

GENERAL POLICIES

Legal Age

You must be at least 21 years of age to purchase wine.

ADULT SIGNATURE REQUIRED

By placing your order you have represented to Carolina Wine Merchants that you are at least 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age.

Ordering

PLEASE NOTE: The time it takes to pull, assemble and process a typical order is approximately 3-5 business days prior to shipping. If your order is "Time Sensitive", please enter a note in "Special Instructions" upon submission of your order or contact Jake Jacobs at 919-349-2080.

Older vintages, fine and rare wine availability in many cases is extremely limited. We will do our best to fill your order but cannot be held responsible if an item is unobtainable at that time.

In some instances, Carolina Wine Merchants may require a minimum order of $100.00 to be shipped to a single location. All orders will be acknowledged via email once they have been submitted. Please allow a minimum of 2 business days for your order to be pulled, processed and assembled for shipping. In some cases, when the inventory of an item is listed as "Limited Quantity Available", there may be a delay while we double check our stock and check with the distributor in order to locate additional inventory. If an item has sold out, you will be notified and it will be omitted from your final invoice.

You may place an order via one of the following options:

We will need the following information to be able to process your order.

1. Billing Address

2. Shipping Address (we recommend a business address if possible)

3. Email Address

4. Phone Number

5. Special Instructions (if needed)

Telephone - Call us at 919-349-2080 to place your order over the phone.

Email - Place your order via email to carolinawinemerchants@gmail.com

Maximum Credit Card Purchase - Credit Card purchases may not exceed $5,000. Remaining balance can be paid by check. Please contact us regarding purchases that exceed this amount.

 

ORDER CANCELLATION/RETURN PROCEDURES AND POLICIES*

Cancellation Policy: Cancelled orders are orders that have been placed by the Buyer that have not yet been delivered. A cancellation fee of 10% will be assessed at the time of the issuance of a credit.

Return Policy: Returned orders are any order that has been delivered and then returned or declined by the Buyer. The return fee is 10% of the sales amount. Returned purchases are only accepted within 30 days of the purchase date.

Special Orders: Carolina Wine Merchants reserves the right not to accept any special orders for credit, including special size requests for pre-arrivals or futures.

 

SHIPPING / DELIVERY POLICY & RATES

By placing your order you have represented to Carolina Wine Merchants that you are at least 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age.

Important Notice: Due to federal and state regulations, all wine shipments must be received by an adult 21 years of age or older. An adult must be physically present to sign for the wine delivery. Therefore we recommend that you ship to a business address if at all possible. Federal regulations also make it illegal to ship wine to post office boxes. In general we cannot schedule shipments for a specific time during the day. We can, on your behalf schedule a time with FedEx for an extra fee.

PLEASE NOTE: The time it takes to pull, assemble and process a typical order is approximately 3-5 business days prior to shipping. If your order is "Time Sensitive", please enter a note in "Special Instructions" upon submission of your order or contact us 1-919-349-2080

 

WEATHER ALERT

Please be advised we do not ship if the temperature is 80° and above or 30° and below. Go to www.weather.com to determine if your area is safe to ship.  

 

WE OFFER FIVE SHIPPING OPTIONS VIA FEDEX: 

- Ground Service - approximately 1-5 business days in transit 
- 2nd Day Air - 2 business days in transit;
- 3 Day Select – 3 days in transit
- Next Day Air - 1 business day in transit 

*Third party carriers will make three delivery attempts. If your shipment is returned to Carolina Wine Merchants, an additional shipping charge may be applicable to re-ship your order.*

Additional insurance will be added to your order to cover any breakage or loss that may occur. FedEx automatically insures all packages up to $100. In the case that you receive damaged merchandise, you must inform Carolina Wine Merchants of any broken or damaged bottles within two days of delivery. A call tag will be issued to pick this up at a chosen location and once the merchandise is returned to Carolina Wine Merchants, a new shipment will be sent out or credit issued. You may elect to have the original wood case shipped (if applicable) by noting this in "Special Instructions" upon submission of your order. This is a supplemental charge of $12 per case to ship via Ground service.

Please note that your shipping costs are estimated. Actual costs will be confirmed with you after your order is placed and before your account is charged.

Approximate FedEx Ground Shipping Rates

North Carolina - $30 Case / $20 Six Pack

Eastern United States - $36 Case / $22 Six Pack

Western United States - $45 Case / $28 Six Pack

*Please Inquire for Specific Rates for Your Area*

*Please Inquire for Specific Rates for Orders Less Than A Six Pack*

 

DELIVERY POLICY

We Offer Delivery to Many Parts of North Carolina & Beyond

*Restrictions Due Apply – Please Contact Us for Details*

General Delivery Areas Covered

NO DELIVERY FEES FOR ORDERS OVER $500

*** Charlotte & Surrounding Area

(Matthews, Waxhaw, Lake Norman Area, Concord)

Minimum $200 Order Total

$6 Delivery Fee

Currently We Deliver Every Two Weeks

*** Triad & Surrounding Area

(Greensboro, Winston-Salem)

Minimum $200 Order Total

$6 Delivery Fee

Currently We Deliver Every Two Weeks

*** Triangle & Surrounding Area

(Raleigh, Durham, Chapel Hill, Apex, Morrisville)

Minimum $200 Order Total

$6 Delivery Fee

Currently Delivery on as Needed Basis

*** Wilmington Area

Minimum $500.00 Order Total

Currently Delivery on as Needed Basis

*** For Large Orders We Can Accommodate Delivery Outside of our Normal Area.

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